Alberta Health Services values your input; we want to hear from you. Your feedback will help us continuously improve the quality of Alberta’s healthcare system.
If you want to share your feedback regarding healthcare services or other support services you or a family member has received, there are three options for you to do so:
Whenever possible we first encourage you to speak with your care team
You can contact the Patient Relations Department by:
There is no time limit to share your feedback; it is reviewed when it is received. However, it is best to bring any complaints forward quickly so they can be resolved. If you have a complaint, it will be addressed through the Patient Concerns Resolution Process. Patient Feedback Intake Coordinators and Patient Concerns Consultants are ready to assist, and will work with you and the other parties involved to reach a resolution.
No. Your feedback is important to us and is seen as an opportunity to improve our services. Alberta Health Services values your input and is committed to addressing all complaints in a fair and objective manner.
Alberta legislation is in place to uphold a patient’s right to express their complaints with health services. The Patient Concerns Resolution Process Regulation (Alberta Regulation 28/2016) requires Alberta Health Services appoints a Patient Concerns Officer. The Patient Concerns Officer oversees the Patient Relations Department that is responsible for receiving, investigating and responding to complaints regarding health services, or other support services, provided to patients.
We value patient input and take all concerns very seriously. Patient Relations continues to respond to all COVID-19 concerns, and those unrelated to COVID-19. Our healthcare teams remain committed to addressing your feedback and responding to the evolving COVID- 19 situation, as rapidly as possible, in this time of high demand. We are here for you.
Thank you for your patience and understanding. Your concern will be responded to as soon as possible.
If you would like an update on the status of your concern, please call 1-855-550-2555 and ask to speak to a Patient Concerns Consultant.
We want to hear what you have to say so we can better understand what we're doing right and what we can do better. Please contact us with your feedback if you have:
As part of the Patient Concerns Resolution Process, the complainant is also informed of their right to contact the Alberta Ombudsman to request an external review should they feel the process used to review their complaint was not fair.
You may contact the Alberta Ombudsman’s Office by phone: 780-427-2756 or 403-297-6185 or visit www.ombudsman.ab.ca for more information.
AHS protects the privacy of individuals receiving health services in accordance with the Health Information Act. To properly review and resolve complaints, we work with the patient, or an authorized representative (usually a close family member), to gather and share information about the services received.
If you require health advice or information, in Alberta dial 811 for Health Link anytime: 24 hours a day, seven days a week.